Order Tracking

FREE NZ SHIPPING for Orders $50+ / FREE AUS SHIPPING for orders $180+ / Due to DHL shipping cost increase, AUS shipping cost have changed

1. Go to My Account page -> My orders

2. Click on your order number

3. Below your order number 'Order VMNZ-XXXX', you will be able to see the tracking number and also a link to NZ Post tracking page for your order.

Secure payments

Laybuy, Account2Account & Bank Transfer available

Free delivery within NZ & AUS

Free NZ Shipping by NZ Post on orders over $50
Free AUS Shipping by DHL on orders over $180 (excludes IQOS Heets)

Top-notch support

Use the 'Chat with us' or 'Contact Us' to contact our customer service team or email us

Satisfied or refunded

Refer to T&C for more information